Shipping policy
SHIPPING POLICY
Shipping rates
Customers are responsible for all shipping costs. Shipping rates are calculated at checkout based on your location and order size.
Standard shipping rates:
- Domestic (Australia): $20.00 flat rate for most items in Metro areas.
- International: $15.00 flat rate for most items other than sewing machines.
For areas outside Metro areas ring us on 0419849345 or send us an email
- to sales@secureonlinesales.com.au
Delivery timeframes
Australia: 7–21 business days after dispatch
International: 14–30 business days after dispatch
Delivery time
- Metro areas: 3-7 business days
- Regional areas: 5-10 business days
- Remote areas: 7-14 business days
- International: 10-21 business days (varies by destination)
Tracking
All orders include tracking. You will receive a tracking number via email once your order ships.
Delivery method
Most orders are delivered using "authority to leave" delivery, meaning parcels may be left in a safe location without signature.
For secure delivery, we recommend:
- Using an Australia Post Parcel Locker address (free service)
- Adding delivery instructions at checkout (e.g., "Leave with building concierge")
- Requesting signature-required delivery (additional fee may apply - contact us)
Apartment/unit deliveries
If you live in an apartment or unit building, parcels may be left at the building entrance or with building management. For added security, we strongly recommend using a parcel locker address.
Delivery responsibility
Once tracking shows "delivered," the parcel is considered received. We are not responsible for parcels stolen after delivery. We recommend using parcel lockers for secure delivery.
Lost or missing parcels
If tracking shows your parcel as delivered but you have not received it:
- Check with neighbors, building management, or household members
- Check common delivery locations (mailroom, building entrance, safe spots)
- Wait 24 hours (sometimes tracking updates before actual delivery)
- Contact us at sales@secureonlinesales.com.au with your order number
If tracking shows delivery with valid proof, we cannot be held responsible for theft or loss after delivery.
Damaged in transit
If your parcel arrives damaged, please:
- Take photos of the damaged packaging and product
- Contact us immediately at sales@secureonlinesales.com.au
- Do not discard packaging - we may need it for freight claims
We will arrange replacement or refund for items damaged in transit.
Sewing Machines & Overlockers — Freight Notice
- Standard freight of $20.00 applies to all sewing machine and overlocker orders within Australia.
- For customers outside metropolitan areas (regional WA, NT, TAS, remote QLD, NSW, VIC), additional freight charges may apply depending on your location and the size of the machine.
- We will contact you by phone to confirm the total freight cost before dispatching your order.
- If the additional freight is not acceptable, a full refund will be provided.
Contact us
For shipping questions or to request a freight quote for large items:
Email: sales@secureonlinesales.com.au
Phone: 0419849345