Refund policy
Refund & Returns Policy
Our Commitment At Secure Online Sales, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
Change of Mind Returns We accept change of mind returns within 14 days of delivery, provided the item is unused, in original packaging, and in resaleable condition. The customer is responsible for return freight costs. Due to high freight costs on sewing equipment and large items, please contact us before purchasing if you have questions about a product.
Faulty or Damaged Items If your item arrives faulty or damaged, please contact us within 48 hours of delivery. We will cover return freight costs for genuinely faulty products.
How to Request a Return Email us at sales@secureonlinesales.com.au with:
- Your order number
- Description of the issue
- Photos (if faulty or damaged)
We will respond within 2 business days with return instructions.
Refund Processing Refunds will be processed within 7–10 business days of receiving the returned item to the original payment method.
12-Month Warranty All sewing machines and equipment include a 12-month warranty against manufacturing faults. This warranty does not cover normal wear and tear, misuse, or accidental damage.
Non-Returnable Items The following items cannot be returned: items that have been used, items not in original packaging, and items returned after 14 days.
Contact Us Email: sales@secureonlinesales.com.au Phone: 0419 849 345 Business Hours: Monday–Friday, 8:00 AM–5:00 PM AEST